State Authorization

Institutional Accreditation and Out-of-State Authorization/Registration

Pfeiffer University is accredited by the Southern Association of Colleges and Schools, Commission on Colleges (SACSCOC). SACSCOC Complaint Procedures are available for review by all Pfeiffer students.

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404) 679-4500
Website: http://www.sacscoc.org/

The Southern Association of Colleges and Schools (SACS) is an institutional accrediting agency recognized by the U.S. Department of Education.

Pfeiffer University's online programs are operated in the State of North Carolina, under the terms of the State Authorization Reciprocal Agreement - North Carolina (SARA NC).
Students may also file a complaint with SARA NC.

NCSEAA
c/o SARA North Carolina Director
P.O. Box 14103
Research Triangle Park, NC 27709

Telephone: 855.727.2162 | Email: complaint@saranc.org

SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA NC are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students. SARA NC Complaint Process and Complaint Form.

Additionally, Pfeiffer University’s online programs are registered toward the state of Maryland. Pfeiffer University is committed to complying with regulations and requirements as stipulated by the State of Maryland, regarding the distance learning programs.

Consumer Protection Division, North Carolina Department of Justice

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Español (919) 716-0058. The online version of the complaint form can be accessed here: Complaint Form

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

The mail-in form can be accessed here: Mail-In Complaint Form

Pfeiffer University Public Complaint Policy

Pfeiffer University recognizes the value of information provided by students, employees and the general public in assessing the institution's performance. This process is for the purpose of addressing significant violations of the institution's standards, policies and procedures and is not a forum for addressing grievances. Pfeiffer has established grievance procedures for students and employees and expects individuals to attempt to resolve grievance issues through procedures established according to the situation.

The procedure for filing a complaint includes:

  • Review the Pfeiffer University Complaint Policy.
  • Look at Pfeiffer University Complaint Procedures.
  • Email the complaint form to the appropriate area:

Forms

Complaint Policy 

Complaint Form 

Click here for further information about Pfeiffer's complaint policy.

If a complaint cannot be resolved through the institution’s grievance procedures, students may file a complaint with The University of North Carolina System Office. Please review the Student Complaint Policy (PDF), print and complete the Student Complaint Form(PDF) and submit the complaint to:

The University of North Carolina System Office
c/o Student Complaints
910 Raleigh Road
Chapel Hill, NC 27515-2688
(919) 962-4550
Website: http://www.northcarolina.edu/complaints
Email: studentcomplaints@northcarolina.edu

If an issue cannot be resolved internally, the student may file a complaint with his/her state.

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. While Pfeiffer University strives to provide the highest quality educational opportunities available, conflicts may arise. We aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by Pfeiffer University's internal processes, you may choose to file a complaint with your state of residence. Contact Information for the Individual States.

Pfeiffer University Refund Policy

Pfeiffer University has established a fair and equitable refund policy in accordance with the requirements of the university's accrediting agency. This policy pertains to all students who cease attendance in all classes, either through withdrawal or without notification. It is always the student's responsibility to withdraw from unwanted courses. Withdrawal forms are available at my.pfeiffer and the Office of the Registrar, Administration Building, Room 206.

Online Degree Programs Licensure

For students outside of the state of North Carolina, Pfeiffer University does NOT offer online degree programs with initial professional licensure, including but not limited to a Teaching license, Nursing license and Marriage and Family Therapy Counseling.

Additionally, it is NOT a guarantee that the professional licensure programs offered at Pfeiffer University, fulfilling North Carolina licensure requirements, will satisfy the appropriate criteria of professional boards in other states. Students from outside the state of North Carolina who are considering a professional program should contact the appropriate contact the respective department at Pfeiffer University to discuss enrollment and professional licensure options.

State of Maryland Complaint Policy

For unresolved complaints about Pfeiffer University, Maryland residents can contact the Office of the Attorney General or the Maryland Higher Education Commission, following the complaint procedure published by the Office of the Attorney General.

https://www.oag.state.md.us/Consumer/index.htm

Pfeiffer University is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission. Complaints should be directed to:

Maryland Attorney General Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202

(410) 528-8662 or (888) 743-0823 (toll free)

State of Maryland Refund Policy

Pursuant to the Code of Maryland Regulations 13B.05.01, Pfeiffer University's fully online programs will follow the Maryland refund policy, for residents of Maryland. The minimum refund policy that shall be paid to a Maryland student who withdraws or is terminated after completing only a portion of a course, program or terms within the applicable billing period is as follows:

Proportion of Total Course, Program or Term Completed as of Date of Withdrawal or Termination Tuition Refunded
Less than 10% 90% refund
10% up to but not including 20% 80% refund
20% up to but not including 30% 60% refund
30% up to but not including 40% 40% refund
40% up to but not including 60% 20% refund
More than 60% No refund

A refund due to a Maryland student shall be based on the date of withdrawal or termination and paid within 60 days from the date of withdrawal or termination.