Pfeiffer Policies

Pfeiffer University diligently upholds its policies to maintain academic excellence and professionalism across campuses. This page details the processes of the following policies: Honor Code, Nondiscrimination Policy, Refund Policy and Pfeiffer Complaint Policy.

Honor Code

Students enrolled in Pfeiffer University are expected to abide by an academic code of conduct that includes honesty and integrity in all matters related to the pursuit of formal and informal education encouraged and promoted by Pfeiffer University.

Students will be informed in writing of the consequence of violations of the code of conduct. Consequences may include suspension or dismissal from the program.

Decisions to suspend or dismiss may be appealed in writing within 72 hours to the Academic Affairs Committee. The appeal is based upon a review of the written record. Students are notified in writing of the decision of the Academic Affairs Committee.

Violations of the Honor Code

All cases involving the following behaviors are considered violations of the Honor Code:

(Further detail is available under Academic Policies and Procedures in the student handbook.)

  • Cheating in any form in academic matters, defined as willful participation in the unauthorized exchange or use of information while working on an examination or project designed to evaluate individual performance.
  • Plagiarism, the appropriation and passing off as one's writings or ideas of another.
  • Attempting to cheat or plagiarize.
  • Failure to report observed violations.
  • Lying, stealing, or other conduct violations about academic issues and situations.

Note: The Honor Code is understood to apply to all academic requirements of the university, including assessment testing, internships, entrance examinations and classroom instruction.

Student Responsibilities

The following student responsibilities apply to all Pfeiffer University students:

  • You must demonstrate adherence to the Honor Code by signing the Honor Pledge. The statement "I have neither given nor received unauthorized help" may be required on all work submitted for academic credit. If a faculty member requires the statement in writing, he/she may refuse to extend credit for work on which it does not appear. On work where the written statement is not required, faculty members still assume the student's compliance with the Honor Code.
  • To report violations of the Honor Code. (Any student who witnesses a violation of the Academic Honor Code as defined and does not report the violation, will be subject to action under the Honor Code.)
  • To appear at hearings when charged with a violation or asked to appear as a witness.
  • To respond fully and truthfully to legitimate questions or requests for information concerning Honor Code matters.

Nondiscrimination Policy

The following is Pfeiffer University's nondiscrimination policy:

Title IX        

Pfeiffer University is committed to upholding the principles outlined in Title IX, which states “No person in the United States shall, by sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any educational program or activity receiving federal financial assistance.”

Title VII

Pfeiffer University employs individuals and admits students of any race, color, or national origin to all rights, privileges, programs, and activities generally accorded or made available to the student at the university. It does not discriminate by race, color or national origin in administration of its educational policies, admission policies, scholarship and loan programs, and athletic and other university-administered programs.

Furthermore, Pfeiffer University Trustees have determined that students not be denied admission, rights, privileges, programs or activities by religion, veteran status, sex, sexual orientation or ethnic origin; nor will the university discriminate by religion, veteran status, sex, sexual orientation or ethnic origin.

Section 504

Pfeiffer University does not discriminate against employees, students or applicants who are handicapped. This policy is in keeping with Section 504, The Rehabilitation Act of 1973 as amended.

Age Discrimination Act

Pfeiffer University does not discriminate against students or applicants by age. This policy is in keeping with the Age Discrimination Act of 1975, and with the EEOC Age Discrimination Act.

International Students

Pfeiffer University is authorized under federal law to enroll nonimmigrant alien students.

Exchange Visitors

Pfeiffer University has been designated by the U.S. Department of State as a sponsor of exchange visitor programs.


Pfeiffer University further complies with the provisions of the Family Educational Rights and Privacy Act (FERPA) of 1974, as amended. This act, as it applies to higher learning, ensures that students have access to certain records that pertain to them and that unauthorized persons do not have access to such records. A copy of the act and the university's policy regarding Student Educational Records and Information is available upon request at the Office of the Dean of Student Development. 

Student Privacy Rights

Refund Policy

Pfeiffer University has established a fair and equitable refund policy in accordance with the requirements of the university's accrediting agency. This policy pertains to all students who cease attendance in all classes, either through withdrawal or without notification. It is always the student's responsibility to withdraw from unwanted courses. Withdrawal forms are available at my.pfeiffer and the Office of the Registrar, Administration Building, Room 206.

Pfeiffer University Complaint Policy

Pfeiffer University recognizes the value of information provided by students, employees, and others in assessing the institution's performance. This process is for the purpose of addressing significant violations of the institution's standards, policies and procedures and is not a forum for addressing grievances. Pfeiffer has established grievance procedures for students and employees and expects individuals to attempt to resolve grievance issues through procedures established according to the situation.

The complaint process is noted and should be followed accordingly. In all cases, prior to initiating a formal complaint, there should be an attempt to resolve the situation with the appropriate individual or department.  In all cases, complaints should first be resolved with the individual or department prior to initiating a formal complaint. Process and procedures are noted below.

The procedure for filing a complaint includes:

  • Review the Pfeiffer University Complaint Policy.
  • Look at Pfeiffer University Complaint Procedures.
  • Email the complaint form to the appropriate area:
    • Academic Concerns: Academic Affairs
      Daniel Mynatt - [email protected] or 
      (704) 463-3136
    • Student Issues: Student Development
      Ron Laffitte - [email protected] or 
      (704) 463-3401​
    • Administrative: Human Resources

      Robin S. Leslie - [email protected] or (704) 463-3442

From the date the formal complaint is received, each area will have ten (10) working days to work with all parties to achieve a solution.

If the resolution presented is not agreed to, each area will, within ten (10) working days after receipt of the formal complaint, conduct an investigation of the unresolved complaint.

Within twenty (20) working days after receipt of the formal complaint, the appropriate area will inform the individual and all other parties of his/her decision in writing. The following actions may be recommended:

  • Offer a resolution to the complaint.
  • Dismiss the complaint.
  • Take appropriate action.


Complaint Policy

Complaint Form 

If a complaint cannot be resolved through the institution’s grievance procedures, students may file a complaint with The University of North Carolina System Office. Please review the Student Complaint Policy (PDF), print and complete the Student Complaint Form(PDF) and submit the complaint to:

The University of North Carolina System Office
c/o Student Complaints
910 Raleigh Road
Chapel Hill, NC 27515-2688
(919) 962-4550
Email: [email protected]

If an issue cannot be resolved internally, the student may file a complaint with his/her state.

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. While Pfeiffer University strives to provide the highest quality educational opportunities available, conflicts may arise. We aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by Pfeiffer University's internal processes, you may choose to file a complaint with your state of residence. Contact Information for the Individual States.

Distance Learning Students

Students who are residents of states outside of North Carolina enrolled in distance learning programs, should first follow Pfeiffer University's Public Complaint policy for resolution of grievances. Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the law of the state of North Carolina.

If a distance learning student is not satisfied with the outcomes of the Pfeiffer University Public Complaint procedures, the complaint (except for complaints about grades or student conduct violations) may be appealed within two years of the incident about which the complaint is made. Complaints are to be submitted to the North Carolina State Education Assistance Authority (NCSEAA), using the complaint form listed here:

A detailed description of the complaint process toward NCSEAA can be found here: