Frequently Asked Questions
Q: When will my loan be applied to my account?
A: Pfeiffer University receives a single deposit of loan proceeds each Tuesday during the semester from the Department of Education (DOE). A roster is sent to inform us of the individual students that are included in this weekÂ’'s deposit. You are notified by the Business Office when proceeds of your loan have been disbursed to the account.
The Office of Financial Aid is required to review and to determine that each borrower is still eligible to receive the loan funding under the guidelines of the federal regulations. If you are no longer deemed eligible, the loan must be returned to the lender and your account will not be credited.
Provided that you remain eligible, your account will be credited no later than Friday of the week the roster was received.
Q: Why didnÂ’t I receive the full amount of my loan?
A: The DOE will charge the borrower an origination fee, and this fee will be capitalized into the loan amount. They will retain their fee and forward to Pfeiffer University the net amount, which is then applied to your account. The current origination fee is 1%.
Please review your loan documents if you have any questions regarding these lending practices. Also know that this is outside the control of Pfeiffer University.
Any amount of fees withheld by the DOE will result in a balance owed by the student. Please also review your statement of account to verify any balances owed.
Q: When will I receive my refund?
A: Credit balances are refunded within 10 days of the creation of the credit. The Business Office does validate the credit and may place a hold on the release of the credit balance refund if there are questions surrounding the accuracy of the amount.
Q: When will NCLTG and NC Contract Grant proceeds be applied to my account?
A: When will NCLTG and NC Contract Grant proceeds be applied to my account? NC Legislative Tuition Grant and NC Contractual Grants are received from the state of North Carolina, generally in early November for the Fall semester and in March for the Spring semester. Your account will not be credited with these grants until the funds are received from the state and the Office of Financial Aid validates your eligibility. If we denote there are significant delays by the state in disbursing the funds, you will be notified via an email blast to all students.
Q: Where can I cash a check on the Misenheimer campus? Is there an ATM on campus?
A: The CashierÂ’s Office in the basement of the Administration Building offers check cashing services for student, faculty and staff. Check amounts cannot exceed $50. Proper identification is required. Office hours for the CashierÂ’s Office are 8 a.m. - 5 p.m., M - F; Closed for lunch daily during the noontime hour and during 10 - 11 on Wednesday for Chapel services.
For check amounts between $50.00 and $150.00 Pfeiffer University can stamp/endorse the check and the student may cash the check with proper ID at the Richfield First Bank branch.
If a check is returned as non-negotiable for any reason, Pfeiffer University will charge the amount of the check against the studentÂ’s account and will seek payment.
First Bank has placed an ATM in the Stokes Student Center on the south campus. For more information regarding the services and fees of this institution, please review their website at www.firstbancorp.com.
A: The RegistrarÂ’s Office is the official holder of the student address information. If you wish to change your Â“Legal Home PermanentÂ” address, please notify the Registrar. To establish a Â“Personal Local AddressÂ”, also send this request to the Registrar.
Q: How do I make a payment?
A: Payments can be made via credit card, debit card, electronic check by accessing your Falconn Account. The instructions are available for your convenience.
You may mail a check or money order to:
PO Box 960
Misenheimer, NC 28109
Attn: Business Office
If you wish to transfer funds for a payment on your account electronically, you may contact the Business Office at (704) 463-3020 for more information.
Q: Do you accept credit cards or debit cards?
A: We do accept Visa and MasterCard. You may call the business office directly at (704) 463-1360 extension 2030 to request a payment be processed against your card. If you are using a debit card instead of a credit card, there are oftentimes daily banking limits that may not permit the desired amount to be approved.